Returns & Exchanges

At Protech Projection Systems, we stand behind our high-performance audiovisual equipment and offer a 30-day return window for most professional electronics. To ensure a smooth process, all returned items must be in their original packaging with all included accessories and documentation.

Return Process

• 1.
  Request an RMA

  Contact our support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Secure Packaging

  Place the unit in its original manufacturer box with all foam inserts, cables, and manuals to prevent damage during transit.

• 3.
  Ship the Item

  Clearly write your RMA number on the outer shipping label and send the package via a trackable carrier like UPS or FedEx.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition and serial numbers, we will issue a refund to your original payment method within 5-7 business days.